Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Feyza Sahbaz Guzey
Cust. Cont. and Out Of Br. Sales Channels Proj. Supervisor
Elena Tsikhanovich
Head of the Customer support Center
Neha Iyer
Marketing Manager

News : Council to Cut Call Centre Hours to Save Money


Gloucestershire, UK, Oct 3, 2023 - Cotswold District Council says its number one priority is to 'prevent it going bankrupt'.

From Wednesday 18th October, Cotswold District Council's telephone lines will be open from 9am to 2pm, Monday to Friday.

The council says more resources will go into answering calls at lunchtime and improving online services.

In-person services at the council's offices in Cirencester and Moreton-in-Marsh will remain unaffected.

The change in the phone line opening hours comes as the council says it has to make tough decisions in order to balance its budget and avoid going bankrupt in future. At the same time, the council is looking to provide more online services as residents' needs change.

The change will save the council over £119,000 a year, helping offset the impact of years of reduced funding and increasing costs as a result of inflation.

Analysis of call volumes and changing customer preferences over recent years has shown more residents are using digital services and fewer are calling the council. Data also shows the council receives the most calls in the morning and over lunchtime.

The number of calls the council received from residents between 2021 to 2022 reduced by over 20% while the activity on the council's website tripled and continues to grow. When the garden waste service was moved online, the council received 90% of contact from residents through its website.

Cllr Tony Dale, cabinet member for the economy and council transformation, said: "This decision is fundamentally about two things - saving money to protect vital local services and adapting to the needs of our residents.

"Reducing our customer service telephone hours is not a decision we take lightly but we are having to make difficult decisions as the government has cut the council's funding by over 50% over the past 13 years and the impact of inflation continues to bite.

"Our number one priority is to prevent the district council from going bankrupt like Birmingham Council recently has.

"This change will help protect essential services, improve our response times during lunch hours when many working people call and help us provide good quality online services residents have come to expect.

"We understand that not all residents will be able to use our online services so we will continue in-person services at our offices in Trinity Road and Moreton Area Centre as well as maintaining our phone lines from 9am to 2pm Monday to Friday."

Many council services are now available online including reporting problems, checking waste collection days and making payments. The council is encouraging residents with digital access to go on the council website if they need a council service.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Start From The Top

Read today's tip or listen to it on podcast.

Published: Wednesday, October 4, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recording

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =