Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Council's Customer Service Team Take 251,000 Calls Since Start of Pandemic

#contactcenterworld

Sefton, UK, Sept, 2021 -- Sefton Council has revealed that since setting up a ‘virtual contact centre’ during the pandemic, staff have received more than 251,000 calls and dealt with 13,00 Covid-related enquiries.

During the health crisis, more than 150 staff members from the local authority’s customer services team have worked from home after a successful virtual contact centre was brought into operation.

In that time, more than 13,000 Covid-19 related enquiries have been dealt with, including requests for food parcels, questions about testing and vaccinations, requests for help from businesses and those seeking Test & Trace self-isolation payments.

Since the start of the pandemic, Customer Services teams have:

- Handled 251,000 telephone calls

- Issued 15,348 Business Support Grants worth £89.2 million

- Paid £910,000 to Sefton-licensed taxi drivers and processed around 9,500 online licence renewals

- Given out 4,813 payments for emergency help such as food provision and essential household items

- Awarded 2,701 Discretionary Housing Payments to support those struggling with rents and bills

- Amended 105,000 Council Tax records including discounts to those eligible for support

The council is reminding people that they can still access support.

Cllr Paulette Lappin, Cabinet Member for Regulatory, Compliance and Corporate Services, said: "Despite the continued effects of the pandemic, our Customer Services staff are very much here and available to support any Sefton resident that needs assistance with one of our services.

"Over the past year and a half, the team has worked incredibly hard to maintain continuity in helping people and businesses throughout such challenging times. They have made thousands of calls to the most vulnerable people in our communities and worked alongside key Council teams to ensure that financial support was processed quickly to support residents, businesses and workers like taxi drivers."

During the pandemic, the Bootle One Stop Shop was one of the first customer service centres in the region to re-open safely to ensure that appointments could be prioritised for those who needed in-person support. More than 2,900 appointments have been offered throughout the pandemic.

The council’s One Stop Shop in Southport is now also open for pre-booked appointments for those who would prefer face-to-face support. Based at The Atkinson in Southport, appointments are available Monday to Friday between 11am and 4pm. On Stanley Road the Bootle One Stop Shop has appointments available every Monday to Friday between 10am and 4pm.

Cllr Paulette Lappin added: "We take pride in offering high levels of customer service to our communities across the Borough and despite the difficult challenges of the health crisis, we’ve actually retained our Customer Service Excellence standard.

"The standard demonstrates our commitment to a customer-focussed culture across our service. We strive to listen to our customers views about the service provided, and when possible, use their feedback to make changes to the way that we operate.

"Our focus is on timeliness and quality of service to ensure the best possible result for customers. So, anyone living in Sefton that needs our support, should not be afraid to get in touch whether that’s online, on the phone or in person, we are here to help you."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.champnews.com


Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Monday, September 6, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =