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News : Council's New Hotline a Success
Johor Baru, April 18, 2014 -- The Johor Baru Central Municipal Council (MPJBT) hotline, which was launched on April 1, has already received more than 100 messages.
The hotline number was launched to facilitate communications between the municipal council and the community. The public can send complaints to the council via short message service (SMS) or WhatsApp.
MPJBT corporate and public relations department administrative officer Salwa Abd Rashid said the top five complaints were about faulty streetlights, stray dogs, trees that needed trimming or felling, potholes and clogged drains.
"For cases like clogged drains, MPJBT will redirect the complainants to the Solid Waste and Public Cleansing Management Corporation (PPSPPA) or SWM Environment Sdn Bhd," Salwa said.
MPJBT president Sallehudin Hassan said: "Before introducing this service, MPJBT has also provided several avenues to enable the public to send us their complaints," he said.
Sallehudin said a total of 6,286 complaints were received through various channels last year.
"This new system is even easier for the public to lodge complaints. After we have received the complaints, we will assign the complainant a reference number while the council looks into the matter.
"We will then get back to the complainant," he said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, April 22, 2014