Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : Countdown Call Centre Staff Go on Strike


Auckland, New Zealand, Oct 27, 2020 -- Call centre staff at Countdown went on strike on Tuesday, calling for a $2 an hour pay rise.

Their strike action would mean delays for Countdown customers calling customer care helplines, the supermarket chain said.

"We were advised by First Union this morning that some of our customer care team would undertake a partial strike today from 10am to 9pm this evening," said Kate Porter Countdown’s head of communications and community.

"This will impact all queries relating to our online shopping services."

"We’ll be managing this as best we can but unfortunately it may mean some delays for customers who have questions or changes to their online orders," Porter said.

"We’re very sorry for this and any frustration caused to our customers."

Robin Wilson-Whiting, First Union retail organiser for Countdown stores, said workers were angry at public comments made by management at the Australian-owned supermarket chain.

"It was deeply irritating and offensive to many of these overworked call centre staff to hear their managers publicly claim that the wages on offer represent ‘a fair and appropriate’ wage for the jobs they do even before the era of Covid-19," Wilson-Whiting said.

On Thursday last week, at least 50 staff at Countdown’s customer contact centre in Auckland began strike action claiming their pay was not in line with market rates for comparable roles.

Then, the union was calling for $2 an hour increases, and said the supermarket was offering an increase of just 60c to 80c, providing the contract was not renegotiated for three years.

"The feeling is that all of the company’s talk about how valued they are and how essential they are is just talk," Wilson-Whiting said.

"After hearing this kind of talk for so long since lockdown, workers have asked the company to live up to it and pay market rates for these customer care roles, which have different demands and expectations for staff."

She said Countdown’s contact centre staff were employed on a separate collective agreement to other supermarket workers, and many did not receive a current living wage.

"Workers say they know they have public support, they know they really are essential, and they know that Countdown can’t work without them," said Wilson-Whiting.

Porter said: "In the current environment our focus has been on doing everything we can to provide a fair and meaningful offer for our team, while also ensuring job security and keeping our team safe and well at work.

"We’ve proposed an increase for our customer care team which would put our pay rates ahead of the market for like-for-like customer care roles, and which we think is fair and appropriate for the current uncertain economic climate.

"We’re of course very disappointed that strike action has been taken, but we’ll continue to get around the table in good faith with the union and are hopeful of a good outcome for our team," Porter said.


Posted by Veronica Silva Cusi, news correspondent

About Countdown:
Company LogoCountdown is a New Zealand supermarket brand.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Thursday, October 29, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services


Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =