#contactcenterworld

Vancouver, BC, Canada, June 30, 2020 -- CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, announced that its Bria Enterprise solution is enabling call center communications for UniVista Insurance.

Over the past several years, UniVista has gone through significant expansion. As part of that expansion, UniVista has created three call centers. The company is currently building its fourth call center and requires a quality softphone solution for its employees. With an evolving business, several call centers, and a rapidly expanding team of support staff, UniVista's requirements drove the decision to select a new softphone solution that could support this growth.

UniVista first adopted a VoIP softphone service for its call centers six years ago and, after trialling several products, opted for Bria Teams from CounterPath to facilitate its call center communications. While pleased with the solution, UniVista's call center teams eventually required additional features provided by CounterPath's Bria Enterprise solution catered for a growing call center.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

---

....CONTENT CONTINUED BELOW

"As we have grown as a business, it's become increasingly difficult to monitor the efficiency of our call centers," said Ivan Herrera, CEO at UniVista. "We needed a solution that could give us this visibility, empower our call center teams to be as effective as possible, and, crucially, a partner that could grow in tandem with us. We've had a long relationship with CounterPath, and so we naturally turned to them when the time came to upgrade our VoIP solution."

"From one centralized dashboard, we can now implement all updates and patches, a task which had previously meant sending an engineer to each location," Herrera continued. "The dashboard also allows us to make sure everything is stable locally before rolling out an update to the entire organization. Using Bria Enterprise, we can give our customers the support they need when they need it, with no worry of unstable lines or service," continued Herrera.

"We have a long tenure with UniVista and are proud to support them through this next stage of growth," said Todd Carothers, Chief Revenue Officer at CounterPath. "With Bria Enterprise, UniVista's call center teams can give steadfast customer service, while its tech team can rest assured they can expand the solution, in step, as they take on more hires. UniVista is a great example of how CounterPath scales by mapping to the multifaceted and ever-changing business requirements."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com