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News : CounterPath Unified Communications (UC) Solutions Deployed by UniVista Insurance

#contactcenterworld

Vancouver, BC, Canada, June 30, 2020 -- CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, announced that its Bria Enterprise solution is enabling call center communications for UniVista Insurance.

Over the past several years, UniVista has gone through significant expansion. As part of that expansion, UniVista has created three call centers. The company is currently building its fourth call center and requires a quality softphone solution for its employees. With an evolving business, several call centers, and a rapidly expanding team of support staff, UniVista's requirements drove the decision to select a new softphone solution that could support this growth.

UniVista first adopted a VoIP softphone service for its call centers six years ago and, after trialling several products, opted for Bria Teams from CounterPath to facilitate its call center communications. While pleased with the solution, UniVista's call center teams eventually required additional features provided by CounterPath's Bria Enterprise solution catered for a growing call center.

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"As we have grown as a business, it's become increasingly difficult to monitor the efficiency of our call centers," said Ivan Herrera, CEO at UniVista. "We needed a solution that could give us this visibility, empower our call center teams to be as effective as possible, and, crucially, a partner that could grow in tandem with us. We've had a long relationship with CounterPath, and so we naturally turned to them when the time came to upgrade our VoIP solution."

"From one centralized dashboard, we can now implement all updates and patches, a task which had previously meant sending an engineer to each location," Herrera continued. "The dashboard also allows us to make sure everything is stable locally before rolling out an update to the entire organization. Using Bria Enterprise, we can give our customers the support they need when they need it, with no worry of unstable lines or service," continued Herrera.

"We have a long tenure with UniVista and are proud to support them through this next stage of growth," said Todd Carothers, Chief Revenue Officer at CounterPath. "With Bria Enterprise, UniVista's call center teams can give steadfast customer service, while its tech team can rest assured they can expand the solution, in step, as they take on more hires. UniVista is a great example of how CounterPath scales by mapping to the multifaceted and ever-changing business requirements."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About CounterPath Corporation:
Company LogoCounterPath Corporation is a provider of Unified Communications solutions for enterprises, SMBs and telecom service providers. We have over ten years of software development expertise, and are known throughout the industry for our high quality products. Our Bria softphones for Desktop’s, Tablet’s and Smartphones offer efficient user interfaces and high stability. Our Stretto Platform is the market leading provisioning platform, and includes advanced analytics and push functionality for power-save on smartphones. We sell our SDKs and softphones to the world's leading call centers, and call center software vendors. . .
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Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

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