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News : County Announces 211 Call Center System to Address Homelessness

#contactcenterworld

West Chester, PA, USA, Dec, 2019 -- Chester County’s ongoing efforts to end chronic homelessness received another boost this week with the introduction of a coordinated 2-1-1 call service for any Chester County residents in need of information on, and help with emergency, temporary or permanent housing.

Chester County’s new coordinated 2-1-1 Homeless Coordinated Entry Call Center provides a 24-hour-a-day, seven-day-a-week information service as well as intake services from 8:00 a.m.to 5:00 p.m., Monday through Friday. The 2-1-1 service can be accessed in both English and Spanish, and serves those who are hearing impaired via a 7-1-1 relay service that calls 2-1-1.

The Chester County Decade to Doorways initiative, administered through the County’s Department of Community Development, announced the new service, which went live on Thursday, December 12, 2019. The Call Center service will be administered by Pennsylvania’s 2-1-1 system via a contract with the United Way of Chester County.

Pat Bokovitz, Director of the Chester County Department of Community Development, said, "Chester County is actively reducing the number of people experiencing homelessness, or who are at risk of losing their current home.

"Earlier this year, we recorded a 24 percent decrease in homelessness compared with the same time in 2016, and we attribute much of this to developing a community that is coordinated in its efforts, where our neighbors are able to use shelters, rapid rehousing and permanent housing programs to help resolve their housing crises. The 2-1-1 number is easy to remember by all residents, and is an important first-step for anyone facing homelessness or the threat of becoming homeless."

Rob Henry, Chester County’s Decade to Doorways Administrator added, "We are pleased to partner with the United Way of Chester County on this 2-1-1 service and we will continue to partner with all of our coordinated homeless service providers to increase our permanent supportive housing resources. All of these efforts – along with our recently launched "Be the Key" initiative that tasks the public to meaningfully take part in efforts to prevent homelessness – are bringing us even closer to Chester County’s goal of ending homelessness."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.unionvilletimes.com


Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Monday, December 16, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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