News : County Breaks Ground on New Emergency Services Headquarters
Asheboro, NC, USA, March 9, 2016 -- Local officials officially broke ground on the new EMS Headquarters and 911 Call Center Wednesday at noon. The new facility is being built on county land on New Century Drive between the County Office Building and the Randolph County Jail.
The projected opening date is January 2017.
"The weather has been good," said Randolph County Commission Chair Darrell Frye, standing at the graded land on New Century Drive. "We should be in good shape to finish on schedule."
Will Massie, county finance director, said the county can afford the new center without raising taxes because many other projects have been paid off. The county will take the money used to make payments on retired debt and apply it to this new project, which is seen as an investment in the county’s future.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A new facility is needed because of overcrowding at the existing 911 Call Center at 152 N. Fayetteville St. in Asheboro. That property is landlocked without options for expansion. Over the years, EMS director Donovan Davis has told commissioners that call volume has continued to increase as new cell phone technology has given just about everyone the opportunity to call in to report emergency situations in an instance.
Once staff move to the new facility, the county will retain the old facility. It will serve as a backup, as mandated by the state. Most of the equipment will remain at the old location. Davis has said in the past that he will basically just lock the door and leave the old center functional in the event of a major catastrophe.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Train In Sensitivity
EMS is a provider of Customer Service and Technical Support Outsourcing. We specialize in “humanizing customer service” by providing timely personal interaction to customer questions. Our full service inbound capabilities include telephone, email and live chat. We provide turnkey solutions that build customer trust and loyalty.
Published: Monday, March 14, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.