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News : County Moves to Streamline E911 Call Center Operations
Rogers County, OK, USA, July 24, 2015 -- The Rogers County Enhanced 911 Center is moving forward with a review of operations after problems brought up last year have continued.
During the Rogers County Board of County Commissioner’s meeting on Monday, commissioners approved having an outside agency, Priority Dispatch, perform a pre-evaluation and "consulting cost analysis" for the E911 Center.
Priority Dispatch has a record of finding flaws, according to Tri-District Fire Department Chief Bob Anderson.
"This company will find the flaws and offer recommendations for better training and solutions for better response times," Anderson said.
Complaints about delays and long hold times have plagued the system.
"This problem has been ongoing for a long time and there is a lot to say about it. But every word on every complaint is a legitimate complaint. Our deputies have to work at this every day," Rogers County Sheriff Scott Walton said.
Walton said he wants Rogers County citizens to know that, "The E911 Center is not a product of RCSO, it is a community product, and it is dangerous."
Undersheriff Jon Sappington said he does not know exactly what is causing delays from the time someone calls 911 to when it gets to deputies. He said he also does not have an answer for long hold times.
"The study by Priority Dispatch will look at problems in the agency and study how to streamline operations," Sappington said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, July 27, 2015