Coventry, England, Aug 25, 2020 -- Coventry for intermediaries is adding a new web chat feature, CFI Chat, to its telephone support offering.
Coventry says adding web chat gives brokers another channel to easily reach an adviser to answer policy or product questions.
CFI Chat comes at the request of brokers to provide another avenue of customer support, but telephone lines remain open. Brokers are encouraged to call the contact centre as much as they need. Web chat will provide a flexible option to get answers to simple questions, while telephone advisors are available to talk through the more complex cases.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
Keith Williams, intermediary operations manager at Coventry for intermediaries, said: "In times like these, we want to spend more time speaking to brokers, not less. We successfully deployed home-working telephony early in the pandemic, and we are proud to provide one of the fastest phone support services in the industry.
"We are here for our brokers. CFI chat is our latest tool, but we are always committed to being a lender that keeps quality service at the forefront."
Posted by Veronica Silva Cusi, news correspondent
Published: Wednesday, August 26, 2020
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!