#contactcenterworld, @coveo, @qubit
Montreal, QC, Canada, and New York, NY, USA and London, UK, Oct, 2021 -- Coveo, a Relevance Platform and applied AI provider that transforms digital experiences with AI-powered search, recommendations, and personalization, announced the acquisition of Qubit, a provider in AI-powered personalization technology for merchandising teams, based in London, UK, further accelerating Coveo’s geographic expansion into the UK and European markets.
Coveo and Qubit’s combined ecommerce experience provides solutions for retailers who need to compete as the digital shift accelerates and will help them meet new consumer expectations around relevance – at scale – made possible through AI. The combined offering will also help drive customer lifetime value, from acquisition, through conversion, and retention with the addition of tools for merchandisers to easily and quickly deploy their promotions, test what’s working, and rapidly iterate.
"Qubit’s IP and expertise comes at a perfect time as enterprises turn to AI-driven solutions to provide highly relevant responses, offers and recommendations to their customers at scale. Adding Qubit’s capabilities to the Coveo Relevance Cloud™ platform helps us accelerate the delivery of new incremental innovations to further personalize digital commerce experiences," said Louis Têtu, Coveo Chairman and CEO.
Graham Cooke, Qubit CEO, said: "We’re delighted to be joining Coveo’s mission. Our two businesses complement each other perfectly across both technology and expertise and are aligned to deliver a total solution for the benefit of our customers' success. We look forward to delivering more business value to our collective customers as we roll out our integrated offering that drives forward the next level of personalization."
Approximately 90 Qubit employees will be joining Coveo, bringing the total number of Coveo employees to more than 750 located around the world.
"Today is an exciting day for the company as we close our second ecommerce acquisition, the first being the acquisition of AI-based, digital commerce engines company Tooso in 2019," said Laurent Simoneau, Co-founder, President & CTO of Coveo. "Coveo’s expansion into the European region and focus on delivering innovative and forward-thinking ecommerce solutions powered by AI is a strategic part of our plan to grow our product offering."
#contactcenterworld, @coveo, @qubit
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Coveo:
Coveo is a provider of enterprise search technology and customer information access solutions.
About Qubit:
Qubit introduced the industry’s first data-driven customer experience platform. Built around the needs of omnichannel businesses, Qubit’s technology integrates analytics, segmentation, A/B testing and web personalization to form a golden record of each customer across a brand’s digital touchpoints. These critical insights enable businesses to continuously optimize their operations to meet the evolving and real-time needs of their customers. Qubit is trusted by ecommerce leaders including Jimmy Choo, Travelex, Staples and Emirates.
Published: Monday, October 18, 2021
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