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News : Coveo Expands its Presence in Europe

#contactcenterworld, @coveo

London, UK, Nov. 6, 2018 -- Provider in AI-powered search and recommendations, Coveo, has just announced the launch of its UK office in Chiswick Park, West London. This is a significant milestone for Coveo highlighting its expansion and commitment to the European market and to its customers and partner ecosystem.

Coveo helps European organisations embrace AI and machine learning to become more relevant at every interaction, which is central to digital transformation success.

Louis Tetu, Coveo Chairman and CEO commented, "As a rapidly growing organisation, we are committed to investing in high-growth markets. Our strategic decision to expand and establish a presence in London is a testament to the incredible opportunity the UK and European markets have to offer. We have a strong local team, with marketing, sales, support and strategic partnership expertise. This core team is directly connected to Coveo headquarters in Canada to ensure seamless customer and partner success."

Coveo chose Chiswick Park for its newest location with both current and future employees in mind. Chiswick has strong ties to London's culture, which remains a common theme among all of Coveo's offices across the globe. The Park fosters a great work-life balance, has many nearby facilities that contribute to overall wellness, and benefits from being on the doorstep of Chiswick High Street's boutique style shops and restaurants. The office is conveniently located in the heart of West London and only 30 minutes from the city centre.

Heather MacDonald of Coveo played an instrumental role in launching the UK office and says, "I'm thrilled to see the rate at which Coveo is expanding and am proud to be growing our roots in London. There is a hunger in the European market to embrace AI and an untapped potential among many companies that we are eager to explore. The ability to harness AI-powered search and recommendations to drive relevance at scale across business digital interactions is one of the most exciting opportunities of the digital age. We are confident that having a presence in the UK will help us empower European organisations to become leaders in their space."

#contactcenterworld, @coveo

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.co.uk


About Coveo:
Company LogoCoveo is a provider of enterprise search technology and customer information access solutions.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Thursday, November 8, 2018

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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