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News : Coveo's Enterprise-ready Relevance Generative Answering Now Live Across Coveo’s Own Customer

#contactcenterworld, @coveo

#contactcenterworld, @coveo

Montreal, QC, Canada, Sept. 11, 2023 - Coveo (TSX:CVO), a provider in AI platforms that enable individualized, connected, and digital experiences at scale with AI search, GenAI answering, and AI recommendations, announced that Coveo Relevance Generative AnsweringTM is now live across Coveo’s own customer self-serve experiences: in-product help, documentation and community, showcasing a connected generative experience across multiple touchpoints and secure sources of content. 

"For more than a decade, Coveo has been focused on deploying AI with hundreds of leading global enterprises," said Patrick Martin, General Manager, Service at Coveo. "The go-live of Coveo Relevance Generative Answering is the latest step in this journey. This capability addresses the changing expectations in employee and customer experiences by offering them solutions to help them better self-serve, obtain immediate and accurate advice, and gain stronger proficiency. We want companies to not only be able to leverage GenAI technology but also to thread it into their entire digital journeys so they can deliver the customer and employee experience outcomes they want to achieve, from increasing CSAT to lowering cost to serve."

#contactcenterworld, @coveo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Coveo:
Company LogoCoveo is a provider of enterprise search technology and customer information access solutions.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Tuesday, September 12, 2023

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2024 Buyers Guide Automated Call Distributors

 
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Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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