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News : Covid-19: East London 10111 Call Centre Closed After Police Officer Tests Positive

#contactcenterworld

London, UK, June 16, 2020 -- The East London 10111 police emergency line has been switched off and the call centre shut down after a police member tested positive for Covid-19.

The busy toll free line services large parts of the Buffalo City Metro, including King William's Town, East London, the Eastern Cape capital Bhisho and surrounding villages and townships.

National police spokesperson Brigadier Vish Naidoo said: "Due to the fact that there is no suitable or other alternative accommodation that fits the specific needs of the unit and it's unique systems, members of community served by the stations listed below are advised to call the relevant station to report crime and criminal activities."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

If you live in the following areas, you are advised to call these nearby police stations directly:

East London, Buffalo Flats, Duncan Village, Scenery Park, Cambridge, Beacon Bay, Gonubie, Mdantsane, Berlin, Inyibiba, Vulindlela, Macleantown, King William’s Town, Bhisho, Dimbaza, Ndevana, Steve Vukile Tshwete, Tamara, Zele, Punzana, Zwelitsha and Kei Road.

Naidoo said the call centre building had been decontaminated on Monday and would be fully operational by Thursday.

SAPS management apologised for the inconvenience.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.news24.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Wednesday, June 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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