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News : Covid-19: Eastern Cape to Establish a Provincial Call Centre for Trauma Counselling

#contactcenterworld

Bhisho, South Africa, July 21, 2020 -- The Eastern Cape is planning to establish a toll-free call centre where people scarred by Covid-19 can speak to psychologists.

This was announced by Eastern Cape Premier Oscar Mabuyane at the province's capital Bhisho on Tuesday.

Mabuyane was speaking alongside the members of his provincial cabinet, during his weekly media briefing about the province's fight against the virus.

Mabuyane said: "The psychological scars of the Covid-19 virus will be with us long after it has gone. People have lost loved ones abruptly to this virus.

"They did not even have the opportunity to give them fitting farewells. We are pooling together psychological resources in government to set up a province-wide telephonic support system that will be accessible through a toll-free number for survivors and affected people."

Health workers

He also revealed that the number of health workers infected by the virus was increasing. Mabuyane said 2 462 health workers had tested positive for the virus, while 35 have died.

"We lower our banners in mourning the 35 healthcare workers we have lost. Their demise is not in vain. When we defeat this virus, Dr Buyile Tom and Dr Nobuntu Songca's names will be amongst the names of fallen healthcare workers which will be etched in a wall of remembrance to remind generations to come about these patriotic, dedicated men and women who raised their hands and said 'send me' when our nation faced the invisible enemy of Covid-19.

"We are making an undertaking to continue prioritising healthcare workers in the provision of PPE, including the PPE we receive from our partners in the private sector. All of it will be deployed in our health facilities first to protect our health workers and patients from this virus."

A total of 871 people have died from Covid-19 in the Eastern Cape while 65 316 have tested positive as per statistics released on Monday.

"We want the families of the deceased to know that we note and appreciate the sacrifice they are making in complying with Covid-19 regulations when they bury their loved ones with less mourners, shorter tributes and sermons. This is the new normal and these sacrifices are preventing the spread of the virus," said Mabuyane.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.news24.com


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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Thursday, July 23, 2020

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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