Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : COVID-19 Helpline in Noida Receives Around 400 Calls Daily


Noida, India, July 3, 2020 -- An estimated 47,600 phone calls have been made so far on the dedicated helpline for queries related to COVID-19 in Uttar Pradesh's Gautam Buddh Nagar, officials said.

On an average, 400 calls are received daily on the helpline number – 1800 419 2211 – at the integrated control room which was launched on April 4, the officials said.

Gautam Buddh Nagar has so far recorded 2,477 positive cases of COVID-19, the highest for any district in the state, and it has 929 active patients, according to official figures updated till Thursday.

The district, adjoining Delhi, has also recorded 22 deaths due to the disease, with a mortality rate of 0.88 per cent and a recovery rate of 61.60 per cent, according to official statistics.

"The integrated control room is being operated by the district administration for the purpose of resolving all problems related to coronavirus on one platform. On the control room number 1800 419 2211, about 400 calls are being received daily with queries related to COVID-19," District Information Officer Rakesh Chauhan said.

"The complaints received by the district administration, police, officers of the local authorities, the health department and other district-level officers are being resolved daily with utmost seriousness so that all the residents are protected from the infection," he said.

District Magistrate Suhas L Y has exhorted all residents to reach out to the administration on the helpline number in case of any problem or query related to COVID-19 so that the spread of the infection can be contained, he added.

Meanwhile, the Gautam Buddh Nagar administration on Friday updated its list of containment zones to 315 in the district, up from 303 on Thursday.

There are now 258 category I (which have one COVID-19 case) containment zones and 57 category II (more than one case) across Noida and Greater Noida, according to an official document. A containment zone in an urban area covers 250 metres in radius which can include a mohalla or a floor of a residential tower, if there is a single positive case of coronavirus (Category I), and exceeds to 500 metres along with a 250-metre buffer zone if there are multiple cases (category II), according to officials.

However, in rural areas, an entire village will be a containment zone if there is one case and if there are multiple cases then the adjoining village too will be taken as a buffer zone, they said.

Non-essential movement in or out of a containment zone gets restricted, besides increased vigilance and action by the health department for contact-tracing and preventive measures against COVID-19, they added.


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Monday, July 6, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

Nuxiba Technologies

Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =