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News : COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8x8 Contact Centre for Vital Support

#contactcenterworld, @8x8

London, UK, June 15, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced LetsGetChecked, the at-home health testing and insights company, deployed 8x8 Contact Centre to continue the successful support of their COVID-19 home test kit services through its remote contact centres in Ireland and New York.

LetsGetChecked is a health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. 

In May, LetsGetChecked received FDA EUA-authorization for their new Sure-track test for COVID-19. The test was specifically designed to relieve pressure on over-stretched hospital services, frontline healthcare workers, and at-risk groups by offering convenient and secure results in 24 hours. Customer communication is central to its service delivery. LetsGetChecked provides oversight of the entire testing process including collection kit manufacturing, logistics, lab analysis and physician approval. These measures allow for superior patient care, communication, and guidance throughout the testing process.

In response to the surge in demand for COVID-19 testing kits, LetsGetChecked required a business communications and contact centre solution that offered efficient, outbound dialing functionality, and the ability to maintain timely post-order customer support. Support for remote agents was a key requirement.


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Working with their technology partner, workair, a cloud communications solutions provider, the 8x8 Open Communications PlatformTM was proposed to meet LetsGetChecked's requirements.

Ronan Ryan, COO at LetsGetChecked said: "We faced a massive challenge at the outbreak of this pandemic to adapt at speed and meet the surging demand for tests. We needed to ensure that our customer support could continue at the same high standard despite the spike in order volumes and disruption to our staff’s working practices. We’re delighted to have partnered with workair and 8x8 to achieve this. With the right technology in place now, we have been able to continue to support frontline healthcare workers at this critical time, and we look forward to continuing the partnership as we extend testing to the wider public."

Scott Sampson, SVP, Global Midmarket & Enterprise at 8x8 Inc said: "We are proud to be working with LetsGetChecked as they provide critical services to protect the population at this current time. The invaluable service they provide to frontline healthcare workers and the wider public cannot be underestimated. We look forward to continuing to support their vital efforts, while ensuring their agents are safely working from their homes."

Stephen Mackarel, Managing Director, workair said: "workair are the leading cloud communications solutions provider in Ireland and our mission is to bring enterprise-grade communications solutions to business of all sizes. workair have a number of solutions for customers like LetsGetChecked but as their requirements included contact centre functionality across a number of countries, we felt that 8x8 were the best fit for the company’s specific needs. The solution enables remote working for all employees and has the ability to scale with the business. workair is delighted to help LetsGetChecked provide such a valuable service to society."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Tuesday, June 16, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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