CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
#contactcenterworld
Monaco, Jan 12, 2022 -- The centre is now monitoring more than 350 cases, compared to fewer than 20 in November.
Richard Manas, supervising Doctor at the Covid call centre, spoke about the situation in an interview with Monaco Info.
The arrival of the fast-spreading Omicron variant in the Principality has caused the number of people being monitored by the call centre to shoot up from 20 to more than 350 in less than two months. These people, placed in quarantine, are called every day by the centre, which provides them with support and a listening ear.
However Dr Manas added, reassuringly: "we have observed that the symptoms are generally less severe, which is probably to do with the nature of the Omicron variant, but also because the majority of people are vaccinated. The impact of vaccination is noticeable: the vast majority of severe forms are in non-vaccinated people."
So as to strongly encourage people to get vaccinated, from 15 January next, the health pass will no longer be valid without the third dose in France and Monaco.
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!>>>>> FIND OUT MORE: HERE
Avoid clogging up A&E
Given the increase in contaminations, and despite vaccination coverage of more than 67% in the Principality, according to Monaco Statistics, reinforcements have been brought in at the centre: "We had to adapt the system," explains Dr Manas. "We have put mechanisms in place so we can go out into the field to see sick or isolated people. (…) The aim is to avoid clogging up Accident & Emergency, or seeing certain situations worsen."
The Prince’s Government published a communiqué asking people with mild symptoms not to go to Accident & Emergency, which is for critical care.
In case of tiredness, fever, headache or sore throat, cough, loss of smell or taste, or slight breathing issues, it is recommended that you call your general practitioner, or the call centre. If the symptoms are more serious, such as breathing difficulties or shortness of breath, call 18 or 112.
Covid-19 call centre:
+377 92 05 55 00
Open every day from 8 a.m. to 8 p.m.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.monaco-tribune.com
About ContactCenterWorld:ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, January 14, 2022
4.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
5.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall