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News : Covid-19: Huge Demands on Monaco Call Centre

#contactcenterworld

Monaco, Jan 12, 2022 -- The centre is now monitoring more than 350 cases, compared to fewer than 20 in November.

Richard Manas, supervising Doctor at the Covid call centre, spoke about the situation in an interview with Monaco Info.

The arrival of the fast-spreading Omicron variant in the Principality has caused the number of people being monitored by the call centre to shoot up from 20 to more than 350 in less than two months. These people, placed in quarantine, are called every day by the centre, which provides them with support and a listening ear.

However Dr Manas added, reassuringly: "we have observed that the symptoms are generally less severe, which is probably to do with the nature of the Omicron variant, but also because the majority of people are vaccinated. The impact of vaccination is noticeable: the vast majority of severe forms are in non-vaccinated people."

So as to strongly encourage people to get vaccinated, from 15 January next, the health pass will no longer be valid without the third dose in France and Monaco.

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Avoid clogging up A&E

Given the increase in contaminations, and despite vaccination coverage of more than 67% in the Principality, according to Monaco Statistics, reinforcements have been brought in at the centre: "We had to adapt the system," explains Dr Manas. "We have put mechanisms in place so we can go out into the field to see sick or isolated people. (…) The aim is to avoid clogging up Accident & Emergency, or seeing certain situations worsen."

The Prince’s Government published a communiqué asking people with mild symptoms not to go to Accident & Emergency, which is for critical care.

In case of tiredness, fever, headache or sore throat, cough, loss of smell or taste, or slight breathing issues, it is recommended that you call your general practitioner, or the call centre. If the symptoms are more serious, such as breathing difficulties or shortness of breath, call 18 or 112.

Covid-19 call centre:

+377 92 05 55 00

Open every day from 8 a.m. to 8 p.m.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.monaco-tribune.com

About ContactCenterWorld:
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.

Read today's tip or listen to it on podcast.

Published: Friday, January 14, 2022

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2022 Buyers Guide
Get Listed
Inbound Call Handling Services

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)	3Fiftynine Branches Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.)

Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.)

Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
(read more)

5.)

Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.

Our mission is simple: to create positive human outcomes. Here’s what we do:

• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.

• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.

• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.

• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.

Our values underpin everything we do. We strive to be:

• Human. We’re rich in technological resources, but ultimately people are at the very core of our business.

• Emotionally intelligent. Our experience and insight allows us to adapt to different landscapes, situations and challenges.

• Driven. We’re motivated to consistently improve and innovate, exceed expectations and achieve the best personal outcomes for customers. We’re compelled by seeing the impact we can and do have.

• Methodical. We guide each of our clients through a tailored and methodical pathway, offering effective solutions to deliver their vision.

6.)

Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

7.)

Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

8.)

MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

9.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

10.)

Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

11.)

Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

12.)

Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.