Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : COVID-19: Kerala Opens Call Centres, Control Rooms to Help Migrant Workers

#contactcenterworld

Thiruvananthapuram, India, April, 2021 -- In the wake of unprecedented COVID-19 surge, the Kerala government has set up multilingual call centres and opened control rooms to help migrant workers, who have come in search of job inthe southern state.

As per the directions of Chief Minister Pinarayi Vijayan, the Labour Department has made several precautionary measures to ensure the safety of migrant workers, fondly being called as ''guest workers'', during the time of the pandemic and elaborate arrangements to address their fears and concerns.

"Call centres and control rooms have been set up for guest workers at the state level in the Labour Commissionerate here and also at 14 district headquarters," a Labour Department official said here.

Directions have been given to listen to their issues empathetically while arriving at the call centres and give them enough mental support to resolve and overcome it, the official said.

Bilingual officials are assigned in these centres to answer the queries and doubts raised by the guest workers, he added.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Call centre services are available in various languages including Assamese, Oriya, Bengali and Hindi.

Besides this, the existing facilitation centres of guest workers would also work as their help desk in various districts.

Assistant labour officers are deployed across the state to prepare the migrant workers to register in the COWIN portal and get them vaccinated, department sources said.

Posters and video-audio WhatsApp messages about COVID-19 have already been circulated in various languages to create awareness among the guest workers.

Besides visiting their dwellings to create awareness about the precautionary measures to be taken to fight the pandemic, the Labour department officials are also trying to ensure them timely ambulance service if necessary.

The Labour department is mulling to set up special firstline COVID treatment centres in Ernakulam and Thiruvananthapuram, the districts which have a comparatively huge guest worker population.

The railways have been approached to get details of guest workers, who are planning to return to their home state, they said adding that steps are also being taken to open facilitation centres in all major railway stations in the state.

Labour Commissioner S Chitra said the department is prepared to help them from ensuring smooth working conditions in the state to register their names in the designated portal for vaccination and preventing the spread of the virus infection among them.

"Steps will be taken to ensure that guest workers are paid by their respective employers during the time of their quarantine period," she added.

As per the figures, there are about 35 lakh migrant workers in Kerala.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.outlookindia.com


Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

More Editorial From Kerala Government

Published: Monday, May 3, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

LevelX4
Assess the roadmap to a higher potential for your customer contact center:

• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.

Click on the link below to start your FREE assessment!

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 585 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =