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News : Covid-19 Surge: Pune Municipal Corp Helpline Gets Around 1000 Distress Calls Every Day

#contactcenterworld

Pune, India, March, 2021 -- Owing to a surge in novel coronavirus cases, the Pune Municipal Corporation (PMC) is receiving at least a thousand calls in a day on its helpline from citizens seeking advice for Covid-19 patients in the city.

"The increase in the number of newly infected Covid19 patients is keeping the helpline number busy throughout the day with citizens seeking necessary help. We are receiving around 1,000 calls related to Covid19 treatment," said an officer from the Disaster Management department of PMC.

Citizens with symptoms related to Covid-19 are enquiring about the nearest testing centre of PMC, he said, adding the PMC has started 17 swab collection centres across the city.

Those testing positive for the coronavirus infection want advice on treatment and are referred to the ward medical officer of their area, the officer added.

"Most citizens want to stay in home quarantine but it is the ward medical officer who takes a call based on the residence of the infected person," the officer said.

There are a few patients who want admission in hospitals and are referred to the dedicated cell that looks after bed management for Covid19, he added.

There have been complaints of unavailability of beds in many private hospitals for Covid19 patients even as the civic administration has been claiming sufficient availability of beds in government and private hospitals. "There are beds in Naidu and other civic hospitals along with Sassoon hospital. It seems citizens prefer to get admitted in private hospitals," he said.

Meanwhile, the state government is likely to reopen a jumbo facility for Covid19 patients in the city at the College of Engineering ground. "The structure for the jumbo facility is ready. It would not take much time to restart the facility after the decision is taken on it in the Friday meeting," civic health officer said.

On Wednesday, the PMC identified 1,352 newly infected patients at a daily positivity rate of 17.51 per cent. It has led to an increase in active cases to 7,719 in comparison to 1,383 patients a month ago. The PMC registered seven Covid-19 deaths Thursday taking the toll to 4,910 so far.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://indianexpress.com


About Pune Municipal Corporation:
Company LogoThe Pune Municipal Corporation (PMC) was established on 15 February 1950. The PMC controls the whole administration of Pune. The executive power of the corporation is vested in the Municipal Commissioner, an Indian Administrative Service (IAS) officer appointed by the Maharashtra state government. The corporation consists of directly elected corporators headed by a Mayor. The mayor has few executive powers.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Monday, March 15, 2021

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

About us - in 60 seconds!

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