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News : Covid Biowaste? Now, a Helpline for its Collection

#contactcenterworld

Gurgaon, India, Jan 6, 2022 -- The Municipal Corporation of Gurgaon (MCG) appointed nodal officers for management of Covid-19 biomedical waste. The civic body has also launched a helpline, 9821395131, for collection of such waste from patients in home isolation.

Moreover, city residents can call 9599316882 for management of the last rites of Covid victims. In a meeting held on Wednesday to discuss the city’s Covid preparedness, the MCG commissioner also directed that eight vehicles be deputed solely for biomedical waste collection.

Commissioner Mukesh Kumar Ahuja also directed officials to ensure that the premises of the Covid-affected homes are sanitised after the waste is collected. "There are four vehicles at present for the collection of biomedical waste, one for each zone, which will now be increased to eight. Moreover, we have also designated two vehicles to carry bodies of Covid victims to the crematorium. Teams will soon be constituted for the management of their last rites," Ahuja said in the meeting.

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Senior sanitary inspector Rishi Malik has been appointed as the nodal officer for biomedical waste collection from the houses of Covid patients in home isolation. Senior sanitary inspector Bijender Sharma has been appointed as the nodal officer for management of Covid bodies.

Moreover, MCG has also reactivated its control room for contact tracing of Covid patients. The control room staff will call up people between 9am and 10pm. If the person MCG staff are trying to contact doesn’t answer the call twice, their data will be sent to police for further action, the commissioner said. Ahuja also directed officials to send records of people whose numbers are unreachable to police twice a day to ensure effective contact tracing.

Gurgaon currently has 3,399 patients in home isolation. The Covid waste from these patients is collected by the civic body and is sent for incineration.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Friday, January 7, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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