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News : Covid Cluster Linked to Lanarkshire Call Centre as Two New Cases Confirmed

#contactcenterworld, @sitel_worldwide

Lanarkshire, UK, Aug, 2020 -- Two more people have tested positive for Covid-19 in Greater Glasgow taking the number affected in a new cluster of cases to 13.

Both are linked to known contacts of the earlier cases and NHS Greater Glasgow and Clyde has confirmed that of the 13 is linked to the Sitel call centre in Lanarkshire.

The cases also have links to the M&D Green pharmacy in John Wood Street in Port Glasgow and Amazon in Gourock.

Some of the cases are also said to visited the following locations during the period in which they may have been infectious to others: The Botany on Maryhill Road in Glasgow City, and The Queen of the Loch by Marston's Inn, Lomond Woods Holiday Park and Sweeney’s Cruises in West Dunbartonshire.

The health board said health and local environmental health staff are working closely with all the businesses to trace any close contacts of the cases, and appropriate advice is being given to these individuals including on self-isolation.

Dr Daniel Carter, Consultant in Public Health Medicine and Chair of the IMT, said: "All those who have tested positive for COVID-19 have been given appropriate advice and are self-isolating.

"We are working with a number of businesses including a local pharmacy to trace any close contacts."

#contactcenterworld, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.glasgowtimes.co.uk


About Sitel:
Company LogoWe are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Wednesday, August 5, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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