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News : Covid Scotland: 22,000 Callers Wait Over an Hour for NHS Helpline in One Month

#contactcenterworld

Glasgow, Scotland, Dec 27, 20921 -- Almost 22,500 callers waited for more than an hour for the NHS 24 service in September 2021, compared to just 549 in the same month the previous year.

No callers waited this long in September 2019, according to figures obtained by the Scotsman via Freedom of Information request.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.scotsman.com


About NHS:
Company LogoNHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, December 28, 2021

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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