News : Cox Automotive Leverages VinSolutions CRM Solution
Atlanta, GA, USA, Feb. 11, 2016 -- Cox Automotive announced its decision to make the VinSolutions CRM product its primary CRM solution, reinforcing the company's commitment to integration, client service and product innovation. Current Dealertrack CRM clients will begin to migrate to VinSolutions' CRM immediately. During the migration, which should be completed within 24 months, all Dealertrack CRM clients will be fully supported under the terms of their existing contracts.
"As part of the acquisition of Dealertrack, Cox Automotive became the owner of multiple CRM products between Dealertrack and VinSolutions," said Mark O'Neil, CEO of Dealertrack, and head of the Cox Automotive Software Group. "We are committed to delivering on our promise of providing exceptional client service and solutions, and therefore need to streamline the CRM products from two to one. We are confident this step will better position us to deliver intentional integrations that are scalable and easy to manage, and benefit our dealer clients in the near- and long-term."
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"We look forward to bringing Dealertrack CRM clients onto the VinSolutions CRM platform and ensuring they have a seamless transition experience," said Lori Wittman, vice president and general manager of VinSolutions, a Cox Automotive brand. "There are several admirable features of the Dealertrack CRM product that we look forward to leveraging in our single CRM solution going forward. With this decision, we believe our clients – existing and future ones – will be best positioned to grow their businesses more profitably and efficiently, and take full advantage of the integrated set of solutions within Cox Automotive."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
About Cox Automotive:
Cox Automotive is the only company in the world that offers a complete set of solutions for the automotive dealer. We go further to connect pillars of our industry to drive results for our full universe of clients, including dealers, lenders, OEMs and consumers. From inventory and marketing to sales and service — through each stage of a car’s life — we’re connected to the process.
Published: Monday, February 15, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...