News : CPWD to Pay for Delay in Attending to Complaint
New Delhi, India, May 25, 2015 -- CPWD will pay the occupant of a house as a compensation for delay in attending to maintenance complaints within the stipulated time-frame.
Urban Development Ministry has initiated a reform agenda by approving a maintenance charter for the CPWD in January that defines the time period by which different type of complaints should be attended to.
There are about 1,42,000 residential units and 2.3 million sq m plinth area of non-residential buildings being maintained by the urban construction body. These quarters are occupied by Government of India employees from Group-I to Group-IV.
The complaints related to maintenance of the house quarters is lodged by the occupants through call centre, or online.
To take this reform agenda forward, now it has been decided that CPWD will pay to the occupant, a compensation per day for delay in attending the maintenance complaints within the time frame prescribed in the charter, a senior UD Ministry official said.
CPWD maintains those central government buildings whose ownership is vested with the Ministry of Urban Development, from the funds reflected in its Demands of Grants. It also maintains other central government buildings constructed by CPWD, from funds provided by user departments.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
According to the maintenance charter, emergency services like blocked drains, power or water-related complaints are to be attended to within six hours.
Minor services like cleaning of drains, water overflow, faulty switches are to be attended to in three days.
Major works like repairs of doors, windows, plumbing, internal wiring are to be done within 30 days.
Periodical maintenance like white-washing, painting, cleaning water tanks are to be carried out within 60 days.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
The Central Public Works Department of India, commonly referred as the CPWD, is a central government owned authority in charge of public sector works. The Central Public Works Department, under the ministry of urban development, builds and maintains public buildings.
Published: Wednesday, May 27, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...