News : Crank Calls Turn a Nuisance for Childline Help Desk in Tiruchy
Feb 17, 2014 -- In the childline contact centre in the city, crank calls outnumber the genuine ones, adding to the woes of lack of infrastructure. The silent calls account for 46,655 last year, while the contact centre received 2,560 crank calls, besides wrong calls resulting in three phones ringing continuously.
Sources said the Soc-Sead, a NGO was given a pilot project to run the round the clock childline care by Child India Foundation from the year 2011. With the awareness on crimes against children like child abuse and child marriage increasing everyday in rural areas, such calls were flooding the centre which has only a staff strength of 12. "Crank calls, which make false claims, give wrong informations and seek unrelated details are blocking the genuine ones, making them abandon their efforts", S Thiyagarajan, coordinator, childline nodal agency, told Express.
He further added that such cals would not matter, if the childline care has proper infrastructure including sufficient staff.
"Since the contact centre has only three telephones, surely this kind of disturbing calls could prevent genuine calls", a staff of the childline care told Express, adding that a large number of drunkards simply prefer the number and start using abusive languages, while some prefer to remain mute. This could be compensated, if the officials extended the infrastructure, the official added.
Posted by Veronica Silva Cusi, news correspondent
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About CHILDLINE India Foundation:
Childline India Foundation is a non-government organisation (NGO) in India that operates a telephone helpline called Childline, for children in distress. It was India's first 24-hour, toll free, phone outreach service for children. Based in Mumbai, it helps the homeless children. It also helps the children who are poor and who cannot go to school. It give those children education. They collect money from people and they use the money to help these children. Child line number is - 1098. The childline received average two million calls in a year, most from children wanting to rescued from their place of work. India as per 2001 census of India has over 12.7 million working children between of age of five to 14 years.
Published: Thursday, February 20, 2014