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Boston, MA, USA, March, 2020 -- Creatio, a global software company providing a low-code platform for process management and CRM, has been identified as one of the seven most significant players in the The Forrester Wave™: Healthcare CRM Providers, Q1 2020 report published by Forrester Research.
Forrester, a research and advisory firm, defines healthcare CRM as: "A customer relationship management system designed for HCOs to engage, attract, acquire, and retain customers as well as aggregate multiple types of data — including clinical, demographic, scheduling, financial, and more — to create insight into healthcare customers’ activity and behavior."¹ The recent report shows how each provider measures up and helps healthcare leaders select the right CRM provider for their needs.
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Creatio’s offering is a low-code platform for process management and CRM. The system allows healthcare organizations to obtain a complete view of patients, store various attributes, including a complete history of interactions (e.g. visits, requests, claims), and predict behavior and preferences for better and more personal interactions with patients. The vendor also provides industry specific ready-to-use apps and add-ons so organizations could further extend and customize the system functionality.
"Our mission is to help companies accelerate by providing a platform to automate their business ideas faster and easier. Healthcare organizations around the globe benefit from the superpowers that our products have: a BPM engine to change processes faster, a low-code platform for ultimate agility, and a unified CRM for cross departmental alignment. We are thrilled to be recognized among the most significant players of healthcare CRM solutions by a trusted research firm like Forrester," said Katherine Kostereva, CEO and Managing Partner at Creatio.
Posted by Veronica Silva Cusi, news correspondent
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
Published: Monday, March 23, 2020
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