#contactcenterworld, @Creatio_Global, @forrester
Boston, MA, USA, Aug, 2022 -- Creatio, a global vendor of one platform to automate workflows and CRM, announced Creatio was named a Strong Performer by Forrester Research in its report, The Forrester Wave™: Core CRM Solutions, Q3 2022.
In their 35-criterion evaluation of core CRM providers, the independent research firm identified 11 of the most significant ones by evaluating their current offering, strategy, and market presence. In the report, Forrester states that Creatio offers a "highly usable, full-featured CRM for short- and long-cycle B2B and B2C engagements."
Within the current offering category, Creatio received the highest possible score in the criteria of CRM user guidance, next best action, digital sales, customer success, renewals management, customer profile, content (knowledge), conversational intelligence, process management, and developer tooling and extensibility. Creatio believes this recognition is thanks to the constant development of its no-code-powered CRM platform that provides organizations with freedom to automate customer-facing workflows.
"We are inspired by our customers that use Creatio's no-code platform to drive customer engagement and deliver an outstanding customer experience. Forrester's recognition is a very important validation for us of our ongoing success on the market and the strength of our core CRM product offering" said Katherine Kostereva, CEO of Creatio.
Posted by Veronica Silva Cusi, news correspondent
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Tuesday, August 9, 2022
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