Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @Creatio_Global, @nucleusresearch
Boston, MA, USA, Nov, 2020 -- Creatio, a global software company that provides a low-code platform for process management and CRM, announced it has been recognized in the 2020 Nucleus Research Low-code application platforms (LCAP) Technology Value Matrix.
The vendors were evaluated by Nucleus Research on the basis of functionality and usability, further broken down into: integration with other platforms and tools as well as the ability to export as a standalone app; available templates and out-of-the-box components used to accelerate development; built-in AI, analytics, and data management functionality; product scope (best-of-breed or open enterprise platform); key differentiators; and most critically, customer use cases and success with direct conversations with LCAP users informing the research.
"Our mission of helping businesses transform into low-code companies has been driving many quality changes for our clients. Creatio's low-code platform for process management and CRM fosters a culture of innovation and agility, which ensures organizations adapt to change in an instant. It's inevitable this year due to the sweeping shifts in our reality. And we are thrilled to be recognized in the 2020 Nucleus Research Low-Code Value Matrix for our dedication to creating low-code companies," said Katherine Kostereva, CEO and Managing Partner of Creatio.
#contactcenterworld, @Creatio_Global, @nucleusresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Creatio:
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
About Nucleus Research:
Nucleus Research is an information technology research firm specializing in investigative research and the return on investment (ROI) analysis of technology deployments. The firm uses ROI case studies as its research approach and has published more than 400 case studies in various market segments. The company is based in Boston, Massachusetts.
Published: Thursday, November 12, 2020
| 3.) |  Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call. PH: 8005771872 https://www.calltrackingmetrics.com/analytics-and-reporting/conversation-analytics/keyword-spotting/ |
| 4.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
