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News : Creatio Recognized in Now Tech: CRM, Q4 2021 Report by Independent Research Firm

#contactcenterworld, @Creatio_Global, @forrester

Boston, MA, USA, Feb. 15, 2022 -- Creatio, a global vendor of one platform to automate industry workflows and CRM with no-code and a maximum degree of freedom, has been recognized among process-centric CRM solutions in the Now Tech: CRM, Q4 2021 report, published by Forrester Research, Inc.

According to Forrester, one of the most influential and research and advisory firms in the world, "CRM is not a singular technology, but a collection of discrete, composable technologies that covers a huge swath of capabilities dependent on deployment size, business model (B2B, B2C, B2B2C, and direct to consumer), and industry vertical." The report is aimed to help technology architecture and delivery professionals "understand the latest trends and providers in the CRM space."

Forrester broke the CRM market into segments and recognized Creatio among vendors that offer unified CRM applications on a singular low-code/no-code platforms. "At the core of these CRMs is a process management engine that enables users to model, deploy, and optimize customer workflows. Process management standardizes and automates user actions, and AI optimizes product offers, bundles, and next- best steps. They best serve organizations whose front-office operations are complex and require cross-departmental alignment and whose processes frequently change. They have robust marketplaces and offer industry capabilities for process-centric industries," reads the report.

#contactcenterworld, @Creatio_Global, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Creatio:
Company LogoCreatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Wednesday, February 16, 2022

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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