NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
#contactcenteworld
Boston, MA, USA, May 1, 2023 - Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, announced its inclusion in The Financial Services CRM Landscape, Q2 2023 by Forrester Research. The report covers CRM vendors with retail banking, insurance, and investment/wealth management solutions. It is intended to help business and tech executives in the financial services industry to better understand the value they can expect from a CRM and explore providers in the market.
Within the report which is an overview of 25 vendors, Creatio has been included as one of six that self-reported that their customers use most or all of the use cases that are most essential for financial services.
According to Forrester, "Growing revenue, reducing costs, and improving customer experience are three of the top five business objectives that financial services business and technology professionals have identified as a high priority for the next 12 months, according to Forrester’s Priorities Survey, 2023. CRMs purpose-fit for retail banks, insurers, and investment/wealth management firms can help with these priorities and drive business value by helping firms engage, attract, acquire, and retain customers. These solutions also decrease risk, ensure compliance, and deliver ongoing value, which makes CRM a significant part of financial services firms’ technology strategies."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com
About Creatio:
Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!
About Forrester:
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Tuesday, May 2, 2023
3.) | Accordia Solution Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
4.) | Adversus Dialer Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
11.) | Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
16.) | ContactCenter4ALL CC4Teams Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution. For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams. The intuitive CC4... (read more) |
17.) | Contaque Contaque VERVE Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions! |
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Bharat Parshotam Head Direct Delivery Absa |
Nuryanto - Head of CSM Operation Bukalapak |
Sindhu Porwal Deputy Vice President ICICI lombard |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Emmanuel Omoike Team leader QPhoto Pty |
Danny Singer Founder& Chief Product Officer Noetica |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Zulkifly - Internal Auditor BPDPKS-Directorate General of Treasury |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall