News : Creative Virtual Announces Celebration of the Company’s Fifteenth Anniversary
London, England, Jan 8, 2019 -- Creative Virtual, a provider in customer and employee engagement, knowledge management and self-service solutions, announced the celebration of the company’s fifteenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual agents. Over the past fifteen years, the company has diversified their product offerings and embarked on a global expansion.
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Today the company’s headquarters remain in the United Kingdom with operations also located in the United States, Australia, India, Singapore and Hong Kong as well as an extensive global Partner Network. Through these international offices and strategic partnerships, Creative Virtual seeks to provide their customers with localised support and collaboration.
"I’ve never been prouder to be leading Creative Virtual, a company that is at the forefront of helping organisations deliver superior customer experience in the modern world," says Chris Ezekiel, Founder & CEO. "The key to our success is aligning our passion for innovation and technology with the needs of our customers, and we’re able to do that because of the experience and expertise of the Creative Virtual team. It’s a testament to the team’s hard work and dedication that our very first customer is still a customer today."
Posted by Veronica Silva Cusi, news correspondent
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Wednesday, January 9, 2019