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News : Creative Virtual Awarded for Innovative Conversational AI Technology and Consultation Expertise

#contactcenterworld, @creativevirtual

London, UK, Oct 26, 2021 -- Creative Virtual, a provider in conversational AI for customer and employee engagement, have been named ‘Best Conversational AI Solutions Provider – London’ in Corporate Vision’s 2021 Media Innovator Awards. This award recognises the London-headquartered company’s expertise in both developing conversational AI technology and delivering skilled consultation for implementing and maintaining solutions.

"After nearly two decades of Creative Virtual playing a key role in establishing and advancing the conversational AI market, it’s still always an honour to be recognised for our technology and expertise," says Chris Ezekiel, Founder & CEO of Creative Virtual. "Being an industry leader requires the hard work and collaboration of our entire global team as well as a continuous emphasis on innovation. I’m excited to receive this award as we are preparing for our next big product launch in 2022."

The upcoming Gluon release of V-Person™ includes updates to Creative Virtual’s chatbot, virtual agent, and live chat technologies. It also features a re-architecture of the V-Portal™ orchestration platform. The platform’s updated user interface will make it easier for organisations to deploy and maintain their conversational AI solutions without compromising on any of the advanced enterprise-grade functionality they rely on for delivering seamless, personalised digital experiences.

#contactcenterworld, @creativevirtual

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Creative Virtual:
Company LogoCreative Virtual has played an important role in the advancement of this technology and the ways in which it can be implemented. Our expert team closely monitors trends and the evolution of customer and employee engagement in order to provide organisations with cutting-edge chatbot, virtual agent, live chat and conversational AI solutions. Today we are a provider in the industry, being named the 2019 Product Leader in AI-Enhanced Customer Self-Service by Frost & Sullivan and winning The Queen’s Awards for Enterprise: Innovation 2017.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Thursday, October 28, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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