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News : Creative Virtual Introduces V-Person Live Chat™
London, UK, Aug 23, 2016 -- Creative Virtual, a provider in self-service customer engagement solutions, has announced the official launch of V-Person Live Chat. This newest addition to Creative Virtual’s suite of Smart Help solutions empowers organisations to deliver a fully integrated customer support experience by combining self-service virtual agents and human-assisted live chat.
"Live chat is a popular option for online customer service, and we have many years of experience integrating our V-Person virtual agent technology with other live chat systems," said Chris Ezekiel, Founder & CEO of Creative Virtual. "That experience inspired us to develop our own live chat product because we saw a huge opportunity for organisations to benefit from a deeper blending of the two technologies."
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
Today's Tip of the Day - Implementation Is Not Magic!
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Friday, August 26, 2016