News : Creative Virtual Named Best Customer Service Solutions Provider in the Greater London Enterprise Awards 2017
London, UK, Nov 21, 2017 -- Creative Virtual, a provider in customer and employee engagement, knowledge management and self-service solutions, is a winner in the 2017 Greater London Enterprise Awards presented by SME News. The company is recognised as ‘Best Customer Service Solutions Provider 2017’ for their innovative suite of Smart Help solutions.
The 2017 Greater London Enterprise Awards highlight the accomplishments of businesses across a diverse range of industries. The awards commend those organisations most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.
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"Greater London is in the heart of the UK. Filled with outstanding and well-accomplished businesses, it takes drive, courage, and passion to thrive in such a busy city," says Heather Ryan, Awards Coordinator. "As such, my winners deserve congratulations and I am thrilled to be able to wish them the very best of luck as they look towards bright and exciting futures."
"We’re proud to be recognised for enabling organisations to provide improved customer service experiences with our innovative solutions," says Rachel F Freeman, Operations Director at Creative Virtual. "Technology is changing how customers and brands communicate and it’s essential for businesses to give highly connected digital customers access to easy and personalised customer service."
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Wednesday, November 22, 2017
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