News : Creative Virtual Named Best Self-Service Solutions Provider in the UK Corporate Excellence Awards
London, UK, Jan, 2018 -- Creative Virtual, a provider in customer and employee engagement, knowledge management and self-service solutions, was recently named ‘Best Self-Service Solutions Provider 2017’ in Corporate Vision Magazine’s UK Corporate Excellence Awards 2017. Winners were officially announced in early 2018.
UK Corporate Excellence AwardsNow in its third year, the UK Corporate Excellence Awards programme recognises the very best from across the UK’s vibrant and ever evolving business market. Nominees undergo a thorough research process followed by a detailed review by the judges before the winners are chosen.
"Every organisation is going through a digital transformation, particularly in regard to their customer and employee experiences," says Liam Ryan, Sales Director at Creative Virtual. "Virtual agents and chatbots are ideal for supporting digital customers and employees with a reliable and consistent self-service option that also helps reduce support costs and improve efficiency."
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Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Monday, January 29, 2018
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