News : Creative Virtual Named the Winner of Two 2016 Softech Business Awards
London, UK, Dec 13, 2016 -- Softech Business AwardsCreative Virtual, a provider in self-service customer engagement solutions, was recently announced as a dual winner in Softech Intl Magazine’s 2016 Business Awards. The awards programme named the company ‘Best Self-Service CX Technology Company 2016’ and ‘Most Innovative Enterprise CX Management Solution: V-Person™’.
The 2016 Softech Business Awards are designed to recognise leaders across a variety of industry sectors who are dedicated to changing their field and providing an integral service, software or technology. The awards are given solely on merit and commend those most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.
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"This awards programme highlights the incredible work of the businesses throughout the software and technology markets whose contributions are vital to the corporate market," said Tom Jones, Awards Coordinator. "It has been a pleasure showcasing the dedication and sheer hard work of all our winners, and I would like to wish them the very best of luck going forward."
As a provider in the virtual assistant space, Creative Virtual has played a key role in the development and adoption of this self-service technology. The company’s natural language virtual assistant technology, V-Person, is backed by a knowledge management, workflow management and business intelligence reporting platform, V-Portal™.
"Research shows that customers are increasingly leveraging self-service tools as they seek out time-saving and effortless interactions, and as a result we’ve seen a huge surge of interest in our technology from enterprises around the globe during 2016," said Chris Ezekiel, Founder & CEO of Creative Virtual. "It’s an honour to be recognised as the best in our field and for our innovative approach to the development and implementation of our customer experience technology."
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Wednesday, December 14, 2016
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