News : Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation
#contactcenterworld, @Atos, @creativevirtual
Creative Virtual, a provider in self-service customer engagement solutions, has announced their partnership with Atos to deliver Digital Customer Experience Transformation (DCXT). Atos is a digital services provider focused on business technology that powers progress and helps organisations to create their firm of the future.
"The launch of Digital Customer Experience Transformation offers customers the opportunity to understand and manage their complete financial position in a single place," said Michael Davison, Industry Principal Financial Services at Atos. "It’s a dynamic tool for personal financial management, enabling customers to set, track and act to achieve their personal financial goals."
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"We’re pleased to be partnering with Atos on this powerful platform that enables financial organisations to deliver better digital customer experiences across multiple touchpoints," said Chris Ezekiel, Founder & CEO of Creative Virtual. "DCXT is a comprehensive solution designed specifically for the highly competitive financial services industry to facilitate improved customer conversations and build much needed customer loyalty."
Posted by Laura Collins, Editorial Management
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Atos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities.
Published: Thursday, January 7, 2016
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