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News : Creative Virtual’s V-Person™ Now Available on Facebook Messenger
London, UK, June 30, 2016 -- Creative Virtual, a provider in self-service customer engagement solutions, has recently made their natural language virtual agent technology, V-Person, available within Facebook Messenger. This new integration empowers organisations to utilise their existing self-service knowledgebase to provide consistent, personalised engagement through Facebook’s chat platform.
The increasing popularity of chatbots, messaging platforms, SMS and other social communications is changing the nature of conversations and how customers want to engage with brands. The expert team at Creative Virtual closely monitors these trends and the evolution of potential new customer engagement touchpoints in order to provide organisations with cutting-edge Smart Help solutions. With this new integration, Creative Virtual adds Facebook Messenger to their list of customer support channels which already included web, mobile, SMS, social, IVR and contact centre.
"By integrating our innovative customer engagement platform with Facebook Messenger and other messaging and live chat platforms, we aim to empower organisations to provide customers with a personalised, consistent support experience on the channels they prefer," said Chris Ezekiel, Founder & CEO of Creative Virtual. "Using the same knowledgebase across both self-serve and human-assisted support channels gives organisations the peace of mind that customers are receiving reliable answers no matter how they engage with their content."
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Friday, July 1, 2016