News : Credit Unions Get Call Center Help
San Antonio, TX, USA, Nov 8, 2017 -- San Antonio based omnichannel CEM/CRM software provider KIVA Group announced its hosted Respect unified Communication Center offering.
The inbound service solution, available to all credit unions and banks, is deployable as an entirely new agent service desktop with integration to the core system. Institutions utilizing AnyHour Solutions’ outsourced call center service for after hours and overflow support can take advantage of existing configurations to implement the hosted solution.
"With the KIVA ‘QuickStart’ Respect uCC offering, institutions expedite their ability to create a foundation for a unified communication center that expands from inbound service to include email management, web chat, outbound calling, IVR and more in a single blended queue," Tina Baker, director of business development, KIVA Group, said. "For institutions already utilizing KIVA technology through the AnyHour service, this hosted solution is turnkey. Respect uCC also opens up a range of possibilities to make enhancements to strengthen sales, service and member/customer interaction management."
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Posted by Veronica Silva Cusi, news correspondent
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About KIVA Group, Inc.:
KIVA Group Inc. is a global provider of unified customer interaction and experience management software that helps financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. RespectTM 7, the company 19s technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise.
Published: Thursday, November 9, 2017
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