News : Crescent Wealth Capitalizes on Cloud Technology to Transform Customer Experience
San Francisco, July 29, 2016 -- NewVoiceMedia, a global provider of cloud technology, announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution.
Crescent Wealth is an ethical-Islamic super and investments’ firm offering socially responsible superannuation and investment services to clients across Australia. As a rapidly expanding organization with offices in Sydney, Melbourne, Brisbane and Kuala Lumpur, Crescent Wealth’s call management system demanded greater technical resources to serve its client base.
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NewVoiceMedia offered Crescent Wealth a solution to help it transform its customer service team into a contact center hub, enabling the company to offer its client base a personalized customer experience.
"NewVoiceMedia’s technology does everything we want and more," comments Mas Harris, Head of Product and Operations at Crescent Wealth. "We take around 10,000 high value inbound calls each year, and these clients are now benefiting from a much better experience. We can identify where we have dropped calls and call them back, and because of ContactWorld’s integration with Salesforce we can answer our clients’ queries much, much quicker."
Jonathan Gale, CEO of NewVoiceMedia, adds, "Crescent Wealth has completely transformed its customer experience since implementing ContactWorld, which is fantastic. And as the solution is completely flexible and scalable, it will support the company throughout its significant growth this year and beyond, while reducing its capital investments."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Crescent Wealth:
Crescent Wealth is an Australian Islamic Wealth Manager
Published: Wednesday, August 3, 2016
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