Palo Alto, CA, USA, Oct. 11, 2023 - Cresta, a provider of generative AI for intelligent contact centers, has been acknowledged by Aragon Research Inc. as a "Leader" in the Aragon Research Globe for Enterprise Coaching Report, 2024.
"We believe this acknowledgement from Aragon Research further solidifies our commitment to provide AI-powered contact center solutions for enterprise businesses," said Ping Wu, CEO of Cresta. "Our generative AI platform turns real-time insights into real-time actions – empowering contact center managers with the insights needed to create personalized coaching of key behaviors, and agents with the assistance needed to drive increased performance, efficiency, and customer satisfaction for leading organizations."
Cresta integrated suite of intelligent products and services helps businesses unlock previously siloed revenue opportunities and build more meaningful relationships with their customers – resulting in an increase in customer satisfaction.
"Cresta is driving revolutionary change in the contact center with their AI-powered solutions," said Jim Lundy, Founder and CEO of Aragon Research. "Cresta's ability to provide effective real-time coaching and insights is helping contact center managers ensure every customer interaction is effective and productive."
Posted by Veronica Silva Cusi, news correspondent
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Thursday, October 12, 2023
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Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
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