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News : Cresta Named a Leader in The Aragon Research Globe™ for Enterprise Coaching, 2024

#contactcenterworld, @aragonresearch1

Palo Alto, CA, USA, Oct. 11, 2023 - Cresta, a provider of generative AI for intelligent contact centers, has been acknowledged by Aragon Research Inc. as a "Leader" in the Aragon Research Globe for Enterprise Coaching Report, 2024.

"We believe this acknowledgement from Aragon Research further solidifies our commitment to provide AI-powered contact center solutions for enterprise businesses," said Ping Wu, CEO of Cresta. "Our generative AI platform turns real-time insights into real-time actions – empowering contact center managers with the insights needed to create personalized coaching of key behaviors, and agents with the assistance needed to drive increased performance, efficiency, and customer satisfaction for leading organizations."

Cresta integrated suite of intelligent products and services helps businesses unlock previously siloed revenue opportunities and build more meaningful relationships with their customers – resulting in an increase in customer satisfaction.

"Cresta is driving revolutionary change in the contact center with their AI-powered solutions," said Jim Lundy, Founder and CEO of Aragon Research. "Cresta's ability to provide effective real-time coaching and insights is helping contact center managers ensure every customer interaction is effective and productive."

#contactcenterworld, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Thursday, October 12, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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