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News : Cresta Named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024

#contactcenterworld, @forbes

Palo Alto, CA, USA, Apr, 2024 - Cresta, an end-to-end generative AI platform for contact centers, announced it has been named to the 2024 Forbes AI 50 list of the most promising startups whose businesses are centered around artificial intelligence. 

Cresta provides AI technology that helps organizations transform their contact center operations by empowering teams to work more efficiently, sell more effectively, and consistently deliver customer experiences. Cresta's LLMs are trained on customer data to analyze every conversation, pinpoint insights and best practices that lead to better outcomes, and guide agents toward success with real-time copilots and AI-targeted coaching.

"We're thrilled to see Cresta recognized for our work developing innovative technologies that drive powerful business outcomes," said Ping Wu, CEO at Cresta. "Powered by generative AI, our end-to-end platform equips contact center agents with cutting-edge technology that eases major pain points, empowering them to provide exceptional customer service at every turn."

The Forbes AI 50 list is open to global companies that are held privately and are more than 50% independent. Judges of the annual list filter through thousands of applications to determine the top startups that are candidly applying AI to solve business problems across various industries. This year saw 1,900 submissions.

To determine which companies were recognized on the AI 50 list, Forbes worked in partnership with Sequoia Capital and Meritech Capital to evaluate applicants using both quantitative and qualitative information including revenue, business growth, and valuation. Two panels of independent judges — one with academic or professional expertise in AI, and the other with long-standing investing experience in the field — audited the strongest applicants on criteria including business promise and innovative use of AI.

#contactcenterworld, @forbes

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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