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News : Cresta Raises Series C Financing on its Mission to Revolutionize the Contact Center

#contactcenterworld

San Francisco, CA, USA, Mar, 2022 -- Cresta, a provider in real-time intelligence for contact centers, announced the closing of its Series C financing round.

The round was led by Tiger Global, with Genesys, Five9, J.P. Morgan Chase, CarMax and Zoom also investing, demonstrating their belief that Cresta can help deliver superior customer experiences. Previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche also participated.

"We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan Chase, Zoom and CarMax," said Cresta CEO and Co-Founder, Zayd Enam. "The contact center is the front door of your business. One conversation can make or break your brand," continued Enam. "Those conversations are the critical untapped resource across all contact centers. Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time."

Tiger Global: "At Tiger Global, we back bold entrepreneurs with market-leading products. Zayd and the Cresta team have proven they're the winner in this category. With Cresta, brands can both improve front-line customer experience and deliver real-time insights to management so they can set strategy and drive better outcomes. Cresta's AI expertise and proven real-time offerings differentiate them from all others in the market." said Tiger Global Management Partner, John Curtius.

Genesys: "There is a shift in the industry toward embracing the strategic value employees play in the customer experience," said Olivier Jouve, executive vice president and general manager of Genesys Cloud. "When AI enables real-time conversational insights and personalized coaching, we begin to see the vast potential in enhancing the relationship between contact center agents and customers. Our investment in a leader like Cresta exhibits our commitment to a growing ecosystem of companies with a shared vision for improving the experiences for all."

Five9: "Five9 is committed to investing in AI and automation solutions that help optimize customer engagements whether through self-service or through assisting live agents," said Rowan Trollope, CEO, Five9. "This means investing in our own AI and Automation platform and portfolio and working with partners like Cresta who want to build on top of our platform to bring additional use cases to customers. Together this allows us to up-level the overall customer and employee experience."

Customer Quotes

CarMax: "CarMax has built a world-class omnichannel experience for our customers, and our contact centers play a vital role in delivering that experience. We believe Cresta has developed best-in-class technology in this space and are excited to partner with them as a customer and investor going forward."
Terence Rasmussen, AVP of Corporate and Business Development, CarMax

Blue Nile: "Cresta was a real game changer for us, very differentiated to anything else that we had seen on the market. It delivered better customer satisfaction, more purchases, higher conversion, and more sales bonuses."
Michael Hopkins, Senior Vice-President, Sales and Service

Holiday Inn Vacation Club: "Cresta's real-time coaching has been a game changer. Having the new technology has allowed us to cut down on call times & really be there for the customer. The manager-facing solution has been invaluable."
Crissa Graham, Director of Marketing, Holiday Inn Club Vacations

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
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Today's Tip of the Day - 100% Recording

Read today's tip or listen to it on podcast.

Published: Tuesday, March 22, 2022

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2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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