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News : Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

#contactcenterworld, @Five9

Palo Alto, CA, USA, Feb. 7, 2024 - Cresta, a provider of generative AI for contact centers, has been named VoiceStream Innovation Partner of the Year by Five9, provider of the intelligent CX Platform, for the second straight year. The Five9 2023 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

Five9 VoiceStream is a set of RESTful APIs that provide real time audio streams, CTI events, and metadata for agent-customer call interactions. Cresta's integration with Five9 VoiceStream allows customers to connect with the Five9 Virtual Contact Center, and easily implement Cresta's advanced, AI-driven, real-time intelligence layer, removing technical barriers and increasing value from both solutions.

"The Five9 platform helps us provide joint customers with a complete solution to their needs in a more effective way," said Scott Kolman, CMO of Cresta. "Five9 VoiceStream makes real-time integration effortless, reliable, and secure. This partnership is critical to helping our customers enhance engagement and secure positive business results."

"At Five9, we recognize that our partners play a key role in delivering excellence," said Jake Butterbaugh, Senior Vice President, Global Partner Organization, Five9. "Partners like Cresta are critical since they bring conversational intelligence, real-time insights and capabilities to help drive our customers' success. Cresta is a key partner in our ecosystem, and we look forward to continuing to expand our relationship."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
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About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Friday, February 9, 2024

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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