Palo Alto, CA, USA, Jan. 31, 2023 - Cresta, the provider in real-time intelligence for the contact center, has been named VoiceStream Innovation Partner of the Year by Five9, a provider of the intelligent cloud contact center. The Five9 2022 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
Cresta partners with Five9 to enable customers to utilize the power of AI real-time intelligence to help agents, managers, and leaders turn real-time insights into real-time actions to grow revenue and improve agent efficiency. Through the integration between Five9 and Cresta, Five9 customers can implement Cresta's AI-driven, real-time intelligence layer to increase the overall value from both solutions.
"We are excited to be recognized by Five9 as a partner of the year. It is a testament to how well our two companies work together and the combined value we bring to our customers," said Scott Kolman, CMO of Cresta. "Five9 continues to make real-time integration simple, reliable, and secure. Our partnership is essential to helping customers reimagine customer experiences and realize tangible business results."
"At Five9, we recognize that our partners play a key role in delivering excellence," said Jake Butterbaugh, Senior Vice President, Global Partner Organization, Five9. "Our partnerships of all types and sizes are critical to our success. Moreover, our partnerships are critical to our mutual customers' successes, and our 2022 would not have been the same without Cresta. We congratulate and thank them, along with all our 2022 Five9 Global Partner Award winners, and look forward to many more reasons to celebrate in 2023."
Posted by Veronica Silva Cusi, news correspondent
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, February 1, 2023
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