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News : Cresta's AI Coaching Software Integrates with Amazon Connect

#contactcenterworld

San Francisco, CA, USA, Oct, 2020 -- Cresta, a real-time intelligence platform for customer conversations, announced its integration with Amazon Connect, an omnichannel cloud contact center service from Amazon Web Services (AWS). This integration allows sales and customer care teams to deploy Cresta's AI platform and start immediately uncovering insights from every customer conversation. It further supports agents with personalized, real-time coaching, ultimately improving business performance, employee engagement, and customer satisfaction.

There has never been a greater need for organizations to empower their sales and support teams to deliver excellent customer experiences. With customer contact happening exclusively through voice and digital channels today, any business with a call center has seen an exponential influx of customer interactions, making improved response times essential. By using Cresta's AI platform to identify best practices and coach teams in real time, organizations can be better equipped to support their customers no matter how great the demand.

"Making sure Cresta has integrations with leading contact center infrastructure providers is core to our goal of helping businesses have great customer conversations, wherever those conversations take place. That's why we're excited by our Amazon Connect integration," said Alex Roe, Product Manager, Cresta. "Now organizations using Amazon Connect can easily bring our AI to their sales and care teams, enabling agents to hone their skills, more quickly become experts, and quickly adapt to changing customer needs."

Cresta for Amazon Connect is available now.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubâ„¢, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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