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News : Crime Stoppers Has New Answering Service
Emporia, KS, July 30, 2014 -- The Lyon County Crime Stoppers is upgrading the phone service being used to accept anonymous tips. The current system is a phone line with a recoded voicemail, but we are now going to be switching to a call center manned by trained operators.
The number will remain the same but all calls will go through a call center that is operated 24 hours a day, seven days a week, 365 days a year with operators who speak both English and Spanish.
Lyon County Crime Stoppers, INC. is committed to tipsters being able to remain anonymous. This switch further protects the identity of callers by using trained call center staff who will assist in assigning a Tipster ID number and with making payouts. Additionally, the tipster will be able to call back and check the status of their tip and any possible reward by using their ID number.
This call center affords more chances for the tip line to be used properly and hopefully to increase the number of useable tips passed on to law enforcement. If there is a priority call (i.e. crimes in progress or location of wanted fugitives), the call center will automatically call the appropriate dispatch center to relay the information, as well as forward the tip to a coordinator for follow up.
Funding for this switch is provided through Lyon County Crime Stoppers which is a non-profit organization and raises money throughout the year at special events.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Friday, August 1, 2014