Houston, TX, USA, June, 2019 -- Eceptionist is proud to announce an extension to its expanding partnership with CritiCall Ontario. Since originally contracting with Eceptionist over a decade ago, CritiCall Ontario's portfolio of services has undergone tremendous growth. Eceptionist, the underlying technology, is the primary application and an integrator of information in CritiCall Ontario's Call Centre. "CritiCall Ontario is a flagship partner in the emergency healthcare space," asserts Trey Havlick, CEO of Eceptionist. "Their program innovation has directed cutting edge software development within our application that can now be broadly applied to similar programs around the globe."
CritiCall Ontario provides an essential service to hospital-based physicians in Ontario, Canada. Through a provincial Call Centre, CritiCall Ontario offers physicians access to specialist medical consultations and if necessary, patient referral to higher level of care hospitals in the province. This service is available 24/7/365 as part of the province's health care system to support urgent and emergent patients.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
The program began in the late 1980's as a regional solution to support physicians working in smaller hospitals with less access to specialty resources and expertise. In 1996, the scope expanded to include case facilitation for urgent and emergent patients throughout the entire province, and since then case volumes have increased steadily year after year.
CritiCall Ontario partnered with Eceptionist back in 2009 with the introduction of an automated case documentation system to support the Call Centre. The two organizations have continued to work together to build on the software solution to enhance its ability to meet CritiCall Ontario's dynamic and progressive needs.
"Our partnership with Eceptionist has been very important to the growth and development of our Call Centre service," said Isabel Hayward, Interim Executive Director for CritiCall Ontario. "They've provided us with an adaptable solution that has been able to keep pace with the ever-changing needs of our business while supporting our ongoing requirement to maintain clear and concise records for the cases we facilitate."
Posted by Veronica Silva Cusi, news correspondent
Eceptionist is a leading provider of software solutions for the health care industry with a cloud-based platform for referral management, e-consults, streamlined scheduling, virtual visits and overall telehealth management. Since 2001, Eceptionist has been helping clients reduce costs and optimize the delivery of healthcare services. Utilizing the Eceptionist family of services and tools, organizations can better manage healthcare delivery across departments, sites, health systems, communities, ACO's, Clinical Commissioning Groups (CCG's), Trusts and countries.
Published: Monday, June 17, 2019
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.