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News : CRM Solutions to Improve Business Productivity
Lahore, Pakistan, Dec 31, 2015 -- Systems Limited, Pakistan's IT and technology-led BPO service provider, has completed its project with the Central Depository Company of Pakistan (CDC).
The CDC is now equipped with customer relationship management (CRM) solution provided by Systems Limited, which is now able to handle all queries, complains and transactions of its clients with the help of extended service level agreements feature.
The new CRM solution implemented by Systems Limited would enable CDC to eliminate paperwork and manual processes, redundant data entry, a user friendly case record system besides streamlining order completion and customer service processes. The solution also helps provide flexibility for the CDC team to get a timely warning on their team's issues while providing support. CRM is an enhanced customer service, streamlined to handle queries and complains and the tracking of individual cases.
This system now allows increased visibility for CDC's managers through dashboards and charts that help them evaluate team performances. Integration of CDC's existing systems (email history, SMS history and notification management system) are now accessible through a single dynamics CRM window due to integration capability of Microsoft Dynamics CRM.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
About Systems Limited:
Systems Limited is a Pakistani IT Company that specializes in providing next-generation BPO Solutions, ERP Solutions and BI Services worldwide.
About Central Depository Company:
Central Depository Company is the sole securities depository in Pakistan.
Published: Monday, January 4, 2016