Chino Hills, CA, USA, Jan. 16, 2019 -- CRMLS is proud to announce that the CRMLS Customer Care Department has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is an award in the customer service and support industry.
"We're committed to providing all our users with top-of-the-line support," said CRMLS CEO Art Carter. "Thanks to the dedicated work of Customer Care Manager Sal Calderon and his team, we've made significant progress towards that goal."
"This recognition is well-deserved," Carter added.
Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from a database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
BenchmarkPortal awards the "Center of Excellence" designation to customer service contact centers that rank in the top ten percent of the contact centers surveyed. They are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
"We certified CRMLS's customer care operations as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers," said BenchmarkPortal CEO Bruce Belfiore. "We applaud their commitment to superior customer service."
Posted by Veronica Silva Cusi, news correspondent
About California Regional Multiple Listing Service (CRMLS):
California Regional MLS is the nation's largest and most recognized subscriber-based MLS, dedicated to servicing 96,000 real estate professionals from 34 Associations, 3 Boards of REALTORS® and 1 MLS. CRMLS is the industry powerhouse and thrives on providing the most relevant products and services to its subscribers.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, January 17, 2019
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