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News : CRMLS Customer Care Department Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

#contactcenterworld, @BenchmarkPortal

Chino Hills, CA, USA, Jan. 16, 2019 -- CRMLS is proud to announce that the CRMLS Customer Care Department has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is an award in the customer service and support industry.

"We're committed to providing all our users with top-of-the-line support," said CRMLS CEO Art Carter. "Thanks to the dedicated work of Customer Care Manager Sal Calderon and his team, we've made significant progress towards that goal."

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"This recognition is well-deserved," Carter added.

Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from a database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

BenchmarkPortal awards the "Center of Excellence" designation to customer service contact centers that rank in the top ten percent of the contact centers surveyed. They are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.

"We certified CRMLS's customer care operations as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers," said BenchmarkPortal CEO Bruce Belfiore. "We applaud their commitment to superior customer service."

#contactcenterworld, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About California Regional Multiple Listing Service (CRMLS):
California Regional MLS is the nation's largest and most recognized subscriber-based MLS, dedicated to servicing 96,000 real estate professionals from 34 Associations, 3 Boards of REALTORS® and 1 MLS. CRMLS is the industry powerhouse and thrives on providing the most relevant products and services to its subscribers.
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Thursday, January 17, 2019

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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